Service/Installer Tech I

DOCOMO PACIFIC INC

25d•Onsite

About The Position

Join Our Team as a Service Installer Tech I (Field Technical Wireline)! At Docomo Pacific, we believe in connection, bringing people, innovation, and opportunity together to shape a brighter future for our island communities. Rooted in the values of excellence, respect, trust, and teamwork, we are powered by the spirit of Ina’fa’maolek, working together for the greater good. We are looking for a Service Installer Tech I who is the hands-on expert who installs, troubleshoots, and repairs Docomo Pacific’s internet, TV, and phone services for customers. This role ensures reliable connections by working from the distribution tap to the customer’s home or office, handling everything from wiring and equipment setup to service upgrades and repairs. Technicians also educate customers on how to use their equipment, respond to outages, and perform safety checks, all while delivering excellent customer service and supporting the island community’s connectivity needs.

Requirements

High school diploma or GED required.
Valid Guam AB Chauffeur’s License & Health Certificate.
Comfortable working outdoors, climbing ladders, or using aerial lift equipment.
Ability to use tools like Digital Multi Meters (DMM) and Signal Level Meters (SLM).
Good communication skills and are able to explain tech in simple, customer-friendly ways.
Physically able to lift up to 75 lbs and work 8–10 hour shifts with flexibility (days, nights, weekends, and holidays).

Nice To Haves

Like working with your hands and don’t mind climbing ladders or working outdoors.
Enjoy talking to people and can explain tech in a simple, customer-friendly way.
Are dependable, safety-conscious, and detail-oriented.
Want a career (not just a job) with room to grow.
Are curious about technology and eager to learn.

Responsibilities

Install, troubleshoot, and repair CATV, internet, and VoIP services from the distribution tap to the customer’s home or office.
Educate customers on how to get the most out of their digital boxes, modems, and phone systems.
Perform new installations, disconnects, reconnects, and wiring—making sure every job is clean, professional, and reliable.
Monitor and repair CATV leakage, audit connections, and document repairs.
Support customers with service upgrades or new product sales.
Respond to outages and after-hours calls on a rotating basis.
Always put safety first, following OSHA, NEC, and company guidelines.
Team up with other technicians, supervisors, and field leads to solve problems and share knowledge.