Service Improvement Architect
About The Position
USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments. Evaluates Service Level Agreement (SLA) performance and researches ways to implement service improvements. Liaises with enterprise architects, system architects, ServiceNow architects, network architects, cybersecurity architects, IT architects, and operations teams. Recommends improvements (e.g., tools, processes, and methodologies) that will increase efficiency and provide best-value services. Drives the development, assessment, recommendations, and implementation of continuous improvement/re-engineering initiatives to simplify processes, eliminate waste, and reduce risks. Provides technical and managerial leadership to assigned tasks, including contract and subcontractor management. Supervises assigned staff; participate in the development of technical project plans, proposals, reports, and task order and administrative reporting. Conducts planning and provide recommendations to client on task workload. Coordinates development of deliverables and products and ensure quality of project deliverables. Effectively manages projects following the Agile methodology including Scrum. Uses Cameo EA to draft UAF/SysML/BPMN diagrams to facilitate analyses, produce technical documentation, and report findings and recommendations to stakeholders. Analyzes requirements, defined project scope and objectives, developed work plans and schedules, and oversees work to ensure quality products and viable solutions; works closely with the Knowledge Management (KM) Team on software tool solutions implementation.
Requirements
- Requires a Bachelors Degree in STEM discipline, 12+ years of experience or Masters Degree and 10 years of experience
- Security Clearance Level: Top Secret with SCI eligibility
- Required Certifications: ITIL 5 Foundation; DoD 8140 compliant cyber certification
- Must possess experience in enterprise project management, program analysis, and systems engineering experience for DoD IT programs.
- US Citizenship Required: Yes
Nice To Haves
- Experience with Model-Based Systems Engineering and Digital Engineering methods and tools is highly desirable.
Responsibilities
- Evaluates Service Level Agreement (SLA) performance and researches ways to implement service improvements.
- Liaises with enterprise architects, system architects, ServiceNow architects, network architects, cybersecurity architects, IT architects, and operations teams.
- Recommends improvements (e.g., tools, processes, and methodologies) that will increase efficiency and provide best-value services.
- Drives the development, assessment, recommendations, and implementation of continuous improvement/re-engineering initiatives to simplify processes, eliminate waste, and reduce risks.
- Provides technical and managerial leadership to assigned tasks, including contract and subcontractor management.
- Supervises assigned staff; participate in the development of technical project plans, proposals, reports, and task order and administrative reporting.
- Conducts planning and provide recommendations to client on task workload.
- Coordinates development of deliverables and products and ensure quality of project deliverables.
- Effectively manages projects following the Agile methodology including Scrum.
- Uses Cameo EA to draft UAF/SysML/BPMN diagrams to facilitate analyses, produce technical documentation, and report findings and recommendations to stakeholders.
- Analyzes requirements, defined project scope and objectives, developed work plans and schedules, and oversees work to ensure quality products and viable solutions; works closely with the Knowledge Management (KM) Team on software tool solutions implementation.
Benefits
- Full-flex work week
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- paid parental, military, bereavement and jury duty leave.
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
