Service & Hospitality Manager - Carversteak
About The Position
Carversteak at Resorts World Las Vegas, a reimagining of the casino steakhouse, offers a contemporary interpretation of mid-century modern classic nostalgia. The 14,500 square foot property features an expansive bar and lounge, a main dining room, and a terrace overlooking the Las Vegas Strip. The ambiance is enhanced by a digital art program and a state-of-the-art lighting and sound system. The menu includes dry-aged American steaks, Japanese-certified Wagyu, classic steakhouse staples, seasonal ingredients, and vegan selections. The beverage program features an extensive wine list, curated whiskey collection, and a unique cocktail experience with an onsite herb garden. Several private event spaces are available, including private dining rooms and an outdoor garden.
Requirements
- 2 years of previous experience in a high-volume restaurant/lounge.
- Friendly, professional, and outgoing.
- Able to bend and lift up-to 50 lbs.
- Capable of performing job duties or tasks that may require repetitive motion.
- Willing to work in an environment that may include exposure to hot kitchen elements or cleaning materials.
- Able to work a flexible schedule, including days, evenings, weekends, and holidays.
Responsibilities
- Maintain professional appearance standards.
- Create and maintain a hospitable environment that welcomes and takes care of all guests with sincerity, professionalism, and knowledge.
- Lead and develop a service-driven team that delivers high-level professional service.
- Oversee guest recovery procedures and online complaint responses.
- Possess in-depth knowledge of all food and beverage menus and lead ongoing product knowledge development for all staff members.
- Have knowledge of all FOH job duties and train in different positions to maintain proficiency in each.
- Ensure food, drinks, and service are prepared and delivered according to restaurant standards.
- Assist in creating and developing hospitality and service-driven guest events.
- Help maintain cleanliness in FOH areas and the entire venue.
- Communicate clearly and concisely with back-of-house employees/management during service.
- Report all breakage, damage of equipment or furniture immediately to management.
- Communicate product and equipment needs to the General Manager.
- Participate in interviewing, hiring, and training of employees.
- Coach FOH employees as needed and assist in their professional development.
- Adhere to and oversee Department of Health and company sanitation standards.
- Handle pressure and stress in a calm, controlled, and professional manner.
- Make employee-related decisions consistent with company policies.
- Control cash and other receipts in accordance with company accounting guidelines.
- Oversee completion of all opening and closing duties to Company standard.
Benefits
- Full health, dental, and vision insurance.
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
