Service Greeter - Long Beach BMW

Sonic Automotive•Long Beach, CA

13h•Onsite

About The Position

The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility, increase customer convenience, and maintain an orderly service parking area. This role involves greeting customers, managing vehicle movement, and ensuring the service drive area is clean and safe.

Requirements

Must be authorized to work in the USA.
Must perform duties and responsibilities in a safe manner.
Must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Responsibilities

Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location.
Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around).
Controls service traffic flow, parking and assist with loaner vehicles as needed. Parks vehicles after they have been written up.
Drives safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation.
Retrieves customer vehicles at cashier for pick-up; waits at vehicle for customer, thanks customers for their business.
Installs disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service.
Delivers the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot.
Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.
Drives vehicles to and from service lane, service stalls, and parking lot as needed.
Makes key tags for vehicles.
Maintains a professional appearance.
Performs other duties as assigned.
Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.