Service Greeter - BMW of Mt Laurel

Holman•Mount Laurel, NJ

1d•$20 - $23•Onsite

About The Position

BMW of Mt Laurel has an outstanding opportunity for a Service Greeter to join their team and the Holman family! Our Greeter is responsible for meeting and greeting customers as they enter the service department of the dealership. By presenting a professional appearance and a cordial, businesslike presence, this person becomes the strong, positive, “first impression” of the dealership, to the customer.

Requirements

High School Diploma or equivalent
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
1-3 years’ experience in administrative services or related fields
Prior experience in a customer-facing role; experience handling customer concerns or complaints with professionalism and empathy

Nice To Haves

Additional education, certifications, or experience are a plus
Understanding of accounting principles and bookkeeping software may be required

Responsibilities

Greet customers warmly and promptly upon their arrival at the dealership's service department.
Ensure all customers feel welcomed and valued.
Present in a professional and approachable manner, as first point of contact for customers.
Initiate friendly conversations with customers to determine the purpose of their visit and understand their needs or concerns regarding their vehicle's service requirements.
Use active listening skills to assess customers' needs and direct them to the appropriate service advisor or department within the dealership, guiding customers to the right area for scheduled service appointments or other inquiries.
Efficiently manage the check-in process for customers with scheduled service appointments.
Possess a comprehensive understanding of the dealership's layout, departments, and personnel to effectively guide customers to their desired destination within the facility.
Provide support to service advisors by performing various administrative tasks
Strive to exceed customer expectations by providing exceptional service at every interaction.
Address customer inquiries and concerns promptly and professionally, ensuring a positive experience throughout their dealership visit.
Keep the service reception area tidy and organized to create a pleasant environment for customers.
Collaborate effectively with other dealership staff members to ensure seamless coordination of customer service efforts and maintain a cohesive work environment.

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Paid sick leave benefit that meets the mandated requirements (for part-time and temporary employees in geographic areas with statutory paid sick leave)