Service Greeter

HSC Holdings Inc•Vaughan, ON

8d•CA$0 - CA$22•Onsite

About The Position

The Service Concierge is a front-line representative for the dealership’s service department. This position welcomes customers as they arrive in the department, answers basic inquiries and refers them to the appropriate individual or department.

Requirements

Excellent oral communication skills.
Previous experience in a customer service role.
Must have an enthusiastic and outgoing personality
Ability to read and comprehend instructions and information.
Professional appearance & friendly disposition.
Ability to work efficiently in a high-pressure environment.
High school diploma or equivalent.
Experience operating a multi-line telephone system.
Ability to prepare business memos, letters, etc.
Strong knowledge of Microsoft Office products, including Excel and Word.
Ability to maintain filing systems and database.

Nice To Haves

Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.

Responsibilities

Greet customers in a professional manner outside of drive-thru.
Introduce customers to the appropriate service representative.
Check-in customers upon arrival.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Obtain basic demographic information about each customer and record it using the method established by the dealership.
Assist with various parking lot duties.
Assist advisors as needed.