Automotive Dealership Service Greeter/Valet
Cityside Subaru•Belmont, MA
•Onsite
About The Position
The Service Greeter plays a crucial role in creating a positive first impression for customers visiting the automotive dealership's service department. They are responsible for welcoming customers, assessing their needs, and ensuring a smooth and efficient service experience. By providing exceptional customer service and creating a positive atmosphere, the Service Greeter contributes significantly to the dealership's overall success and customer satisfaction.
Requirements
- Excellent customer service skills, with a friendly and approachable demeanor.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Basic knowledge of automotive terminology and service procedures.
- Proficiency in using dealership management systems and computer applications.
- Valid driver's license.
Responsibilities
- Greet customers promptly and warmly upon arrival, making them feel valued and welcome.
- Actively listen to customers' concerns and determine the nature of their service requests.
- Conduct a preliminary inspection of the vehicle, noting any visible damage or issues.
- Keep customers informed about service progress.
- Address customer concerns or complaints in a professional and timely manner.
- Ensure the service area is clean, organized, and well-maintained.
- Get proper information to service advisors to that they request.
- Keep Service lane free of cars and clutter.
- Tag Vehicles and park accordingly.
- Assist technicians as needed, such as delivering parts or retrieving vehicles from the parking lot.
- All other duties as assigned by supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
