Service Green Parts Specialist

Proven Business Systems LLC • Tinley Park, IL

1d • Onsite

About The Position

The Service Green Parts Specialist is an internal technical/inventory expert who provides advanced support, savaging MFD and single function printer/scanner parts for field replacement and refurbishing MFD and single function printer/scanner for resale.

Requirements

• Technical Skills: Strong aptitude with mechanical and electrical systems; copier equipment experience (Xerox, Canon, Toshiba, HP) a plus.
• Technical Comprehension: Strong ability to read parts manuals.
• Networking Knowledge: Familiarity with basic network troubleshooting and connectivity.
• Communication: Excellent customer service and documentation skills; ability to produce clear reports.
• Physical Requirements: Lift up to 50 lbs, work in tight spaces, and climb stairs/ladders.
• Other Requirements: Valid driver’s license and reliable form of transportation.
• Associate degree or higher in electronics, electrical engineering, or equivalent hands-on experience preferred.
• 2–5 years of experience in copier or service equipment maintenance and repair.
• Proven track record in delivering high customer satisfaction and technical support.
• Proven track record of inventory control.

Nice To Haves

• copier equipment experience (Xerox, Canon, Toshiba, HP) a plus.
• Associate degree or higher in electronics, electrical engineering, or equivalent hands-on experience preferred.

Responsibilities

• Inventory machine
• Evaluate for salvage.
• Record all serial numbers and options on machine profile.
• Install all options.
• Test all functions.
• Use resources to determine parts to salvage.
• Remove and clean parts.
• Inspect consumables for wear/defects.
• Package parts for storage/shipping.
• Catalog salvaged parts.
• List salvaged parts on machine profile.
• Print barcode label.
• Shelf parts
• Confirm part and bin number.
• Designate machine for disposal
• Email shop manager for trash pickup.
• Clean work area and empty trash daily.

Benefits

• GROUP HEALTH INSURANCE: After a 30-day waiting period, full-time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits through Cigna. Health options include a choice of 2 PPO plans, or a High Deductible Health plan. In addition, Dental benefits are available as well as a Vision PPO plan utilizing the EyeMed network. Proven also offers voluntary worksite benefits including critical illness and accident coverage, short-term disability insurance, supplemental life and pet insurance.
• EMPLOYER PROVIDED LIFE/AD&D INSURANCE: After a 30-day waiting period, Proven IT provides a flat $25,000 Life Insurance benefit, administered by BlueCross BlueShield, to all full-time employees (who work at least 30 hours per week). Accidental Death & Dismemberment (AD&D) benefit payments are determined based on the type of loss incurred and are payable up to the full Life Insurance benefit amount. Life and AD&D Insurance coverage amounts are reduced at ages 65, 70 and 75.
• EMPLOYER PROVIDED LTD: Long-Term Disability (LTD) insurance is an employer-provided benefit and provides protection from loss of income in the event that an employee is unable to work due to illness, injury, or accident for a long period of time. The elimination period is 90-days, and the maximum benefit is 60% of covered payroll up to $6000/month. This benefit is paid entirely by Proven IT and has no cost to the employee.
• EMPLOYEE ASSISTANCE PROGRAM: All employees may utilize the Disability Resource Services through BlueCross BlueShield of Illinois to assist themselves and their immediate family with convenient resources to help address emotional, legal and financial issues. Telephonic counseling and web-based services are available as well as a limited number of geographically accessible face-to-face sessions.
• 401K PLAN: All employees are eligible after 120 days of service to contribute on either a pre-tax or post-tax (Roth) basis to the 401K plan, administered by Principal Financial Services. Proven offers an employer match equal to 100% of the first 3% of deferrals plus 50% of the next 2% of deferrals.
• FINANCIAL ADVISORY SERVICES: Proven IT partners with Merrill Lynch to offer financial advisement to all employees. Merrill Lynch financial advisors are available to assist employees at no cost, with their 401k and retirement questions.
• PERMISSIVE TIME OFF POLICY: Proven provides a competitive paid time off policy for all full-time regular employees after a 90-day waiting period. Proven IT empowers their employees to work with their managers and team to coordinate all time off. Managers may impose a limit to requests for time off based on performance and tenure.
• PARENTAL LEAVE: Proven IT offers a generous parental leave policy for new parents. After 24-months of employment, Proven provides full-time regular employees with 90-days of paid Maternity leave and 10-days of paid Paternity leave. Employees with less than 24-months of service may take the same amount of unpaid time off.
• FITNESS CENTER: Proven IT offers a free on-site fitness center at the Tinley Park headquarters office location to all employees 24/7 Monday through Sunday. Employees utilize the gym equipment at their own risk.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree