Service Fulfillment - Data Network Engineer
About The Position
Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network. We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider. Fiber driven. People powered. Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart. As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.
Requirements
- General knowledge of Service Provider technologies; L3VPN, EVPN, L2VPN, MPLS, BGP.
- Experience with Cisco IOS-XR or the ability to learn this platform in an acceptable timeframe.
- Experience with Ciena switches or the ability to learn this platform in an acceptable timeframe.
- Ability to input data accurately across multiple systems.
- Skilled at managing assigned tasks with little supervision.
- Experience Configuring Fortinet managed services (Wifi, 5G LTE, Managed LAN, etc…)
- High school or equivalent; BA/BS preferred.
- CCNA-RS and/or CCNA-SP or equivalent work experience.
- 3 or more years of hands-on experience in a related field.
Nice To Haves
- Fortinet SDWAN and Managed Firewall experience preferred
- Fortinet NSE 4 certification preferred or equivalent work experience.
Responsibilities
- Configure and provision Internet/Ethernet services for new, MAC, and disconnect orders
- Support deployment of: Managed LAN, Managed WAN, LTE failover solutions, Basic WiFi implementations
- Review orders, prepare CPE equipment, and complete pre-installations
- Perform Service Activation Testing (SAT) using RFC2544 and/or Y.1564
- Assist in basic Fortinet (FortiGate/FortiAP) configurations using templates
- Troubleshoot post-install issues and escalate when necessary
- Maintain accurate documentation, updates, and Project records
- Coordinate with vendors for circuit turn-up and issue resolution
- Test and validate standard device configurations
- Keep management informed of order status and risks impacting delivery
Benefits
- Premium health benefits (medical, dental, vision, flex spending, etc.)
- Flexible and generous PTO schedule + paid holiday schedule
- 401K program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
