Service Foreman - Lead Diesel Technician/Mechanic

CSM COMPANIES INC GROUP•Richfield, OH

7d•Onsite

About The Position

CSM Kenworth in Richfield is seeking a talented individual to join our team as Service Foreman - Lead Diesel Technician/Mechanic role. The ideal candidate will have a minimum of 5 years heavy duty truck experience and is mechanically inclined. Excellent benefits offered. This is a great opportunity to join a high performing team within a growing and successful dealer group!

Requirements

Formal technical school graduate certificate/degree (or equivalent work experience)
Minimum of 5 years heavy duty truck or related industry experience to include processing repair orders, diagnosis, repair and maintenance of service jobs and customer service
Effective written and verbal communication skills
Ability to obtain a Commercial Driver's License (CDL)
Familiarity with both DOS and Windows based computer programs
Demonstrated working knowledge of warranty guidelines, claim procedures and company policies
Ability to supervise employees and delegate work in a manner that best utilizes shop resources and technician abilities
The ability to work under pressure while prioritizing and processing several tasks simultaneously
Ability to work a 8 - 10 hour shift, with extended hours as needed, while standing, reaching, crawling, stooping, bending and lifting up to 75 lbs on a regular basis

Responsibilities

Ensure that all service phone calls are handled professionally and expediently
Coordinates service shop workflow by effective coordination with Service Leadman and assignment of jobs to technicians
Supervises all assigned service technicians
Coordinates department activities between service department, parts department and service customer
Facilitates effective communication between internal and external customers, vendors and business contacts
Assesses incoming service department jobs, makes initial repair diagnosis and creates customer repair orders following company procedures to include obtaining customer signature on form
Updates and closes computerized customer repair orders while ensuring all service department activities were accounted for and properly documented on the order
Manages available billing hours by planning and effectively delegating workload to qualified and available service technicians
Provides leadership and demonstrate sound industry knowledge while serving as a technical resource for service technician staff
Shows a heightened commitment to the success of the service department by demonstrating and assuring high standards for quality, safety and customer concerns
Evaluates all work in progress to ensure repairs are proceeding in a timely fashion and completed with a high degree of accuracy
Informs service writer and various other service personnel of delays in work performance, necessary repair order extensions and additional service requirements
Establishes and ensures adherence to maintenance schedule for service facility and shop equipment
Communicates with customers regarding the scheduling of appointment, status of their repairs, parts availability and work in progress
Assists service technicians in the service shop as needed
Ensures an adequate resource inventory is available for technicians to include oil, grease, shop supplies, cleaning equipment and materials