Service Finance Dealer Concierge-1
About The Position
Responsible for servicing and retaining Service Finance dealer relationships by managing their daily pipeline and providing education on program or process enhancements. This role involves maintaining dealer relationships by providing a high level of customer service, friendly, courteous, and accurate verbal and written communication. The position requires utilizing enterprise-supported sales management systems to document pertinent dealer information, company sales training, scripts, and strategy to retain performing dealers. Additionally, the role involves updating and training dealers on changes to procedures or programs, acting as a liaison between other departments within Service Finance, and performing other related duties as assigned.
Requirements
- High school diploma or equivalent education
- Knowledge of customer service, sales and consumer finance is essential
- Strong verbal and written communication skills
- Excellent organizational skills
- Excellent customer service skills
- Ability to multitask and work in a fast paced environment
- Willingness to learn and train peers
- Positive and professional attitude
- Demonstrated proficiency in Microsoft applications and previous CMS experience
- Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
- Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
- Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Nice To Haves
- Bachelor’s degree
Responsibilities
- Maintain dealer relationships by providing a high level of customer service.
- Provide dealers with friendly, courteous and accurate verbal and written communication.
- Utilize enterprise supported sales management systems to document pertinent dealer information: contact information, number of sales reps, annual revenue, finance volume, and previously used lenders.
- Utilize company sales training, scripts, and strategy to retain performing dealers.
- Update and train dealers on changes to procedures or programs.
- Act as liaison between other departments within Service Finance.
- Perform other related duties and assignments as required and as assigned by supervisor or manager.
Benefits
- medical
- dental
- vision
- life insurance
- disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- vacation
- sick days
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
