Service Field Supervisor

Brady Services•Greensboro, NC

9d•Onsite

About The Position

The Service Field Supervisor oversees a team of HVAC field technicians and is responsible for the maintenance and repair of HVAC systems, utilizing knowledge of refrigeration theory, electrical schematics, and pneumatic and electronic control systems. The Service Field Supervisor is a working supervisory role that maintains direct involvement in field operations while serving as the primary leader of the assigned service team. The Service Field Supervisor will allocate approximately 60% of time to leadership and supervisory responsibilities and 40% to hands-on technical work, with flexibility to adjust based on staffing levels, workload demands, emergency response needs, and overall business priorities. While the position includes hands-on technical responsibilities, the primary duty is leading and developing technicians, managing operations, ensuring safety compliance, and supporting customer relationships. Technical fieldwork is an important part of the role but serves as a secondary function to the supervisor's leadership responsibilities.

Requirements

Associate’s degree, equivalent coursework from an accredited institution, or a certificate in Heating, Ventilation, and Air Conditioning
A minimum of 10 years of related experience
Universal EPA certification
Working knowledge of Microsoft Office software
Valid driver’s license
Ability to pass a drug screening
Ability to provide proof of U.S employment eligibility

Responsibilities

Ensures a safe work environment by educating and training technicians in safe work practices, enforcing proper PPE usage, and leading by personal example.
Conducts and participates in monthly safety huddles, near-miss reporting, and incident investigations in support of Brady's proactive safety culture goals.
Immediately reports all accidents, injuries, and unsafe conditions to the Area Service Manager and EH&S.
Treats all Associates, customers, partners, and subcontractors with mutual respect and values their perspectives and contributions.
Serves as the primary liaison between the field and the office, ensuring open, honest, and timely two-way communication.
Supports hiring, disciplinary actions, and terminations in partnership with the Area Service Manager.
Serves as a technical resource for the team by providing direct guidance or connecting technicians with the appropriate expertise needed.
Assists the Area Service Manager with onboarding new technicians, ensuring they feel welcomed, supported, and set up for success during their first 90 days.
Sets clear expectations for the team around customer satisfaction, professionalism, and responsiveness—and personally adheres to them.
Works with Sales on large accounts and contract turnovers to ensure seamless service delivery.
Supports contract compliance in the field by ensuring work is performed within scope, on time, and to quality standards.
Maintains quality standards by visiting job sites, reviewing workmanship, and meeting with customers as needed.
Fosters a spirit of cooperation and teamwork within the team and across departments.
Assists the Resource Coordinator in assigning work and matching jobs with technician skill sets.
Coordinates information flow on multi-technician accounts within the assigned territory.
Partners with Regional Service Project Managers to identify startup needs and technician assignments.
Represents the team at quarterly Team Leader meetings and communicates updates, feedback, and recognition back to the team.
Actively participates in Brady's Mentorship Program as a mentor for developing technicians.
Reviews and understands team metrics, financials, and KPIs with the Area Service Manager and makes necessary adjustments based on results to support operational and financial goals.
Provides oversight of team resources, including warehouse space, spare vehicles, trailers, large recovery equipment, pressure washers, and tube cleaning equipment.
Oversees annual tool and parts inventories for field technicians and ensures accountability for company assets.
Forecasts anticipated staffing needs for the territory in collaboration with the Area Service Manager and Resource Coordinator.
Recognizes opportunities and actively promotes sales of Brady products and services.
Provides regular feedback and coaching to technicians on performance relative to expectations, with the goal of developing each individual's capabilities.
Stays current on industry changes, code updates, refrigerant regulations, and manufacturer products through ongoing education and training.
Leads by encouraging, challenging, and nurturing individual growth and career paths for team technicians.
Identifies and recommends process improvements to enhance team efficiency, service quality, and customer outcomes.
Directly supervises HVAC Field Technicians and HVAC Field Technician Apprentices.
Carries out all supervisory responsibilities in accordance with the organization's policies, the Associate Handbook, and applicable federal, state, and local laws.
Identifies, analyzes, diagnoses, and repairs systems and equipment at customer's location
Performs repairs, site surveys, replacement, and modifications as needed or requested by customers
Documents work by completing paperwork on each job
Represents Company by serving as a direct customer contact
Demonstrates knowledge of the products and services offered by Brady to support the effective sale of those products and services.
Stays up to date on all manufacturers’ products through continuous education, training, and development.
Provides technical support to customers.
Ensures compliance with federal, state, and local laws, legal regulations, and recommended best practices.
Collaborates with all Associates to uphold the company’s mission and values.