Service Facilitator

Community Living Alliance • Madison, WI

21h • $21 - $23 • Hybrid

About The Position

Community Living Alliance (CLA) is a nonprofit, community-based organization providing services for older adults and persons with disabilities and chronic illnesses. We offer great autonomy, as well as personal and professional harmony. CLA has been rated among the top 20% of employers on indeed for our Indeed Work Wellbeing Score. CLA was recognized as an inclusive employer in Dane County in 2024 and in 2025! Be a part of a great team that helps people facilitate their recovery and achieve their highest level of stability and independence through service facilitation. This position requires work to be completed in client home, in our office, and the possibility of completing some work remotely once job-competency has been demonstrated.

Requirements

• Six (6) months experience working with individuals with mental health and/or substance use conditions, intellectual or physical disabilities, chronic health conditions or seniors
• Six (6) months experience providing psychosocial rehabilitation services to individuals with mental health and/or substance abuse diagnosis, required. (Note: Six (6) months providing psychosocial rehabilitation services not required if you have degree)
• Valid driver's license, reliable transportation, and current auto insurance to travel throughout Dane County
• Pass a WI Caregiver Background Check
• Ability to work around environmental hazards such as odors, second-hand smoke, animals, cleaning supplies, adverse living conditions, etc.
• Must be 18 years old or older
• Must be authorized to work in the United States

Nice To Haves

• Bachelor/Master's Degree in Mental Health, Human Services (related field)
• Case management experience, community based mental health services and/or working with people with disabilities
• Comprehensive Community Services (CCS) credential in Dane County WI

Responsibilities

• Provide support for individuals working toward recovery using a supportive, strengths-based, and culturally humble approach to treatment.
• Facilitate and coordinate services relevant to individuals' recovery plans and community support needs.
• Utilize effective strategies to engage program participants, enhance motivation, and encourage meaningful, collaborative, and strength's-based goal-planning and progress.
• Provide screening and assessments, service linkage, service facilitation and other allowable and appropriate services on the CCS service array in a manner that is trauma-informed, culturally relevant and non-stigmatizing.
• Assist the program participant with identifying and establishing natural and professional supports in the community.
• Maintain contact with program participants to a degree sufficient to support effective engagement as well as monitor and assist progress.

Benefits

• Work-Life Balance: M-F, 8:30A-4:30P, No weekends, Flex Time
• Time Off: 10 Paid Holidays, Vacation & Sick time
• Competitive Compensation Package: Health, Vision, and Dental Insurance, Flex Spending, Life Insurance, Tuition Assistance, Public Student Loan Forgiveness (PSLF)
• Non-Traditional Benefits & Retirement Accounts: Pet Insurance, AAA discount, 403B and Roth options.
• Mileage Reimbursement - Get reimbursed for any traveling done on behalf of CLA
• Collaborative Team Environment: Work alongside dedicated professionals who value mentorship and teamwork
• Leadership & Growth Opportunities: Continuous training and development opportunities. Supervision available for those actively accruing hours for LCSW, LPC, LMFT or other related professional certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees