Service Excellence Systems Coordinator

Sodexo Careers • Pflugerville, TX

8d

About The Position

InReach is seeking a Service Excellence Systems Coordinator. The Service Excellence Systems Coordinator is responsible for supporting the daily administration, adoption, and execution of the operational service excellence tool across all lines of business. This role will help ensure drivers, attendants, merchandisers, and operations teams consistently use the platform to complete tasks, document service quality, and maintain pantry execution standards. This position will focus on system administration, user support, reporting, task setup, photo management, and operational follow-through to improve visibility, accountability, and client experience throughout the organization.

Requirements

• Associate’s or Bachelor’s degree preferred, or equivalent work experience.
• 1–3 years of experience in system administration, operations support, field support coordination, or related administrative roles.
• Comfortable learning and managing operational software platforms.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and follow through on tasks.
• Proficiency in Microsoft Excel, reporting tools, and general business systems.
• Strong communication and problem-solving skills.

Nice To Haves

• Experience supporting field operations, retail, convenience services, hospitality, or foodservice environments.
• Familiarity with task management, workforce management, or audit platforms.
• Experience coordinating across multiple branches or locations.

Responsibilities

• Serve as the day-to-day administrator for the BlueWorld Agora platform.
• Create and maintain user accounts, permissions, locations, and operational workflows.
• Support platform configuration updates and system maintenance activities.
• Troubleshoot basic platform and user issues and escalate technical concerns when needed.
• Build and assign operational tasks, checklists, and recurring service workflows within the platform.
• Ensure drivers and attendants are completing required activities and documentation.
• Monitor overdue tasks, incomplete submissions, and compliance gaps.
• Support branch teams with operational follow-up and issue resolution.
• Maintain benchmark photos and visual standards for pantry and service locations.
• Review uploaded photos/videos to ensure service expectations are being met.
• Help identify operational inconsistencies, merchandising gaps, or service concerns.
• Escalate recurring issues to branch leadership and operations management.
• Generate routine reports related to platform usage, task completion, photo compliance, service quality trends, and user adoption.
• Maintain accurate system data and operational records.
• Assist with KPI tracking and dashboard updates.
• Assist with onboarding and training new users on platform functionality and expectations.
• Create simple user guides and reference materials.
• Provide ongoing support to drivers, attendants, and branch personnel.
• Reinforce standard operating procedures and execution expectations.

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree