Service Excellence Operations Manager - Precision Diagnosis (Nashville TN)

Philips•Nashville, TN

1d•$150,000 - $241,000•Onsite

About The Position

The Service Excellence Manager, within our Precision Diagnosis, Computed Topography (CT) / Advanced Molecular Imaging (AMI) group, is responsible for driving end-to-end service performance transformation across regions, ensuring consistent, high-quality, and efficient service delivery aligned with business objectives and customer expectations.

Requirements

Bachelor’s or master’s degree in Biomedical Engineering, Electronics Engineering, IT, Health Sciences, or related field.
Minimum 8 years of experience (Bachelor’s) or 6 years (Master’s) in Service Delivery Management, Customer Relationship, Medical Devices, Healthcare, or Clinical Operations.
Demonstrated results in operational excellence, process transformation, and organizational leadership.
Proven leadership in global or regional customer support within a regulated industry.
Strong expertise in medical imaging (CT/AMI) and healthcare technology.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Must reside in or within commuting distance to Nashville TN.

Nice To Haves

Certifications in Project Management, Lean, or Six Sigma are advantageous.

Responsibilities

Owns the definition and execution of the Service Excellence transformation roadmap, ensuring alignment with the organization's long-term objectives, business priorities, and delivering measurable improvements in service performance across regions.
Leads deployment squads and program governance to implement service excellence initiatives with and within the regions, ensuring execution discipline and sustainable results.
Drives the deployment of key transformation pillars (Red Site Management, Installation Quality, Escalation Management, Diagnose & Repair efficiency, and FSE Proficiency).
Partners with regional service and commercial leadership to align priorities, manage customer expectations, and ensure coordinated recovery of high-risk accounts.
Leads capability building across the service organization, including training, knowledge sharing, and adoption of best practices to elevate field performance.