Service Excellence Manager

The Oaks Club • Osprey, FL

5d • $65,000 - $65,000 • Onsite

About The Position

The Oaks Club, one of Florida's premier private clubs, is seeking an enthusiastic and service-focused Service Excellence Manager to lead, coach, and develop our front-of-house team. This salaried leadership role is ideal for a hospitality professional who is passionate about creating exceptional member experiences, developing employees, and fostering a culture of excellence. As a visible leader, you will help ensure our dining venues and club events consistently reflect the high standards and warm hospitality that define The Oaks Club.

Requirements

• 3+ years of leadership experience in a restaurant, private club, resort, or hospitality environment.
• Proven ability to train and develop employees.
• Strong communication and interpersonal skills.
• Passion for delivering outstanding service.
• Ability to work evenings, weekends, holidays, and special events as needed.

Nice To Haves

• Fine dining and banquet experience preferred.

Responsibilities

• Lead, coach, and develop service staff through ongoing training and mentorship.
• Ensure exceptional experiences for members and guests.
• Maintain a visible presence in dining venues and club events.
• Conduct pre-shift meetings and reinforce service standards.
• Partner with culinary and event teams to deliver seamless service.
• Promote a culture of hospitality, professionalism, and teamwork.
• Lead by example and support operational excellence.

Benefits

• Competitive salary of $65,000 annually
• 100% employer-paid medical, dental, vision, and life insurance coverage for employees
• 401(k) with company match
• Paid time off and paid holidays
• Complimentary employee meals
• Professional and supportive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed