Service Excellence Advocate PRN

Cooper University Hospital•Camden, NJ

About The Position

The Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals.

Requirements

3-5 years preferred
Customer service experience in a hospital setting is preferred
HS required
Bachelors preferred
Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor’s degreePreferred speaks Spanish/ability to translate medical information
LPN/EMT required
Significant Patient Advisor/Advocate experience in a healthcare setting may be considered in lieu of licensure/certification.
Communication – Ability to communicate with patients, visitors and coworkersCritical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated, Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained.
Ability to function at a high level in a fast paced environmentModerate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint)