Service Excellence Advocate PRN

Cooper University Hospital • Camden, NJ

2d

About The Position

The Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals.

Requirements

• 3-5 years preferred Customer service experience in a hospital setting is preferred
• HS required
• LPN/EMT required
• Communication – Ability to communicate with patients, visitors and coworkers
• Critical thinking/problem solver, complaint management, conflict negotiation, cultural broker, self-motivated
• Excellent oral and written communication skills, good listener, professional manner, respectful, service commitment to customers, requiring limited supervision once trained.
• Ability to function at a high level in a fast paced environment
• Moderate ability/Skill with Microsoft 365 (Teams, Outlook, Excel, Powerpoint)

Nice To Haves

• Bachelors preferred
• Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor’s degree
• speaks Spanish/ability to translate medical information
• Significant Patient Advisor/Advocate experience in a healthcare setting may be considered in lieu of licensure/certification.
• Experience with EPIC and RL Feedback module a plus

Benefits

• Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
• We also provide attractive working conditions and opportunities for career growth through professional development.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees