Client Service Excellence Representative

The Vanguard Group • Dallas, TX

1d • $52,000 - $58,000 • Hybrid

About The Position

At Vanguard, we have a client-first mentality that we realize every day through our mission, “to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.” In this role, you will connect with clients via inbound phone calls to assist with their account-related inquiries, function as a subject-matter guide, and cultivate an excellent client experience. If you are passionate about helping others and are seeking an opportunity to use your customer service experience to positively impact our investors, join our team of “crew” as a Client Service Excellence Representative. At Vanguard, we believe in supporting our “crew” personally through all life stages. Our benefits package was designed with you in mind, including benefits centered around financial and career stability, longevity, and balance. Total potential compensation range for your first full year in this role is $60,500 - 67,500 ($52,000 -$58,000 base salary determined by skills and experience, plus quarterly performance-based bonuses, merit increases, and company bonuses) plus up to a $12,500 bonus upon obtaining the required licensing. We are here to simplify the world of investing, meet our clients where they are, and ensure they feel supported when they call in to Vanguard.

Requirements

• 3+ years of customer-facing and/or in-bound phone experience, demonstrated by strong interpersonal and client relationship management (CRM).
• A desire for stability and longevity in a role. This position is not intended as a stepping-stone for advancement into other roles and incentives individuals looking for a career in client service.
• A learner’s attitude and an appetite to continuously build your financial knowledge.
• High school, associate degree, or bachelor’s degree.
• This job requires a Series 7 and 63 regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.

Responsibilities

• Respond to a wide range of inquiries from our Personal Investor clients – from financial inquiries like onboarding new clients to supporting them through their retirement.
• Maintain strong performance metrics.
• Increase functional expertise through direct upskilling and training programs.
• Lead with compassion and a problem-solving mentality to help uncover client needs and provide timely and accurate solutions.

Benefits

• benefits centered around financial and career stability, longevity, and balance
• Fully paid training and incentivized hybrid licensing program, focused on supporting individuals without a financial background to pass their SIE and FINRA Series 7 & 63.
• Access to learning and development resources to equip and empower you with the skills to become a functional subject matter expert in your field.
• Coaching by leaders to help you excel in this role.
• Knowledge building on services and processes to equip you with the expertise necessary to have meaningful conversations with our clients.
• Quarterly in-office collaboration activities to build a culture of teamwork, engagement, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees