Client Service Representative

VCA Animal Hospitals•Half Moon Bay, CA

5d•Onsite

About The Position

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. We are a four vet practice, located in Half Moon Bay. Our hospital is a lunch-break walk from the ocean and in the middle of an adorable downtown area with shops and restaurants. The hospital is spacious, with lots of natural light, and recently remodeled, with five exam rooms, isolation unit, dental suite, comfort room, and surgical and radiology suites. We have digital radiography, including new dental and new ultrasound. We have a huge clientele base, in an affluent but very down-to-earth area. Our community is a mix of families, Techies from Silicon Valley, and surfers. I’ve put together a short slideshow of our hospital. You can view it at: https://tinyurl.com/3ekvks28 This is a part-time position (20 to 30 hours/week) with the potential to become full-time. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.