Client Service Representative

VCA Animal Hospitals•Los Angeles, CA

13d•$20 - $24

About The Position

We are looking for motivated, dependable, and customer-focused individuals to join our team as a Client Service Representative. If you are goal-oriented, take initiative, show up on time, and are eager to learn and grow, we’d love to meet you. At VCA Animal Hospitals, our mission is simple: your pet’s health is our top priority, and excellent service is our goal. Our Client Service Representatives play a key role in making every visit positive and stress-free for both pets and their owners. This position description outlines the general responsibilities of the role. Duties may change as needed to support hospital operations. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Requirements

Goal-oriented and self-motivated individuals
Punctual, reliable, and responsible
Friendly, professional, and confident communicating with clients
Willing to learn and grow in a fast-paced environment
Comfortable multitasking and staying organized
A positive attitude and strong work ethic

Responsibilities

Greet clients and their pets warmly and professionally
Answer phone calls and schedule appointments
Guide clients and pets to exam rooms
Follow up with clients and reach out to new or prospective clients
Explain treatment plans, invoices, and payment options clearly
Help clients with prescriptions and enrolling in our online pharmacy services
Answer general pet care questions (non-medical topics like flea prevention, house training, etc.)
Keep medical records organized and up to date
Help keep the hospital clean, safe, and welcoming (inside and outside)