Service Excellence Advocate

Cooper University Hospital • Camden, NJ

5d • $28 - $46

About The Position

A Patient Experience Advisor PRN serves as a central resource for information concerning patients’ rights and responsibilities, advance directives, and ethical issues. Coordinates, investigates and resolves patient grievances concerning the quality of care and service by providing a formal grievance mechanism. Master's an understanding of the organization’s mission, policies, procedures, and services to respond to patient questions or concerns.

Requirements

• 5 years of customer service, hospital experience preferred.
• High School Diploma or Equivalent required, Bachelor’s Degree preferred.
• Analytical thinking/problem solver
• Complaint management
• Conflict negotiation
• Cultural broker
• Self motivated
• Data management
• Excellent communication/good listening
• Professional manner
• Respectful
• Service commitment to customers
• Self-starter requiring limited supervision
• Excellent customer service, patient interaction and organizational skills
• Ability to work in a fast-paced environment

Benefits

• health
• dental
• vision
• life
• disability
• retirement
• opportunities for career growth through professional development

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees