Service Excellence Advocate

Cooper University Hospital•Camden, NJ

15h•Onsite

About The Position

The Service Excellence Advocate serves as a key liaison between patients, families, and hospital staff, ensuring that patient care concerns and service issues are promptly addressed. This role focuses on enhancing the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership. The Service Excellence Advocate is responsible for resolving patient and family concerns, ensuring that feedback is appropriately acted upon, and fostering a patient-centered environment that aligns with organizational goals.

Requirements

High School Diploma required
3-5 years preferred Customer service experience in a hospital setting is preferred

Nice To Haves

Bachelors preferred
Significant Patient Advisor/Advocate experience may be considered in lieu of a bachelor’s degree
Speaks Spanish/ability to translate medical information
Significant Patient Advisor/Advocate experience in a healthcare setting may be considered in lieu of licensure/certification.

Responsibilities

Serves as a key liaison between patients, families, and hospital staff.
Ensures that patient care concerns and service issues are promptly addressed.
Enhances the patient's experience through proactive engagement, effective problem-solving, and collaboration with clinical and administrative leadership.
Resolves patient and family concerns.
Ensures that feedback is appropriately acted upon.
Fosters a patient-centered environment that aligns with organizational goals.