Service Estimator - Parts

W.W.Williams Company • Hilliard, OH

1d • Onsite

About The Position

At W.W. Williams, the Service Estimator provides technical parts and service support in the diagnosing and estimating process. This role prepares accurate and timely estimates to repair customers' equipment.

Requirements

• Minimum of 2+ years of related experience
• High school diploma or general education degree (GED)
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite

Nice To Haves

• Extensive product knowledge
• Familiarity with various computer software programs and supplier catalogs
• Relationships with local suppliers
• Knowledge of own firm's inventory and stock delivery schedules
• Ability to build and maintain relationships with technicians and shop personnel

Responsibilities

• Works closely with the Diagnostic Technician and Service Supervisor to understand the repair and maintenance procedures needed to repair customers' vehicles.
• Develops repair estimates with labor operations required to complete repair, reviewing warranty for any deductibles due.
• Develops complete parts lists for repairs being performed using extensive product knowledge, various computer software programs, and supplier catalogs, estimating requisition completion time with a high degree of accuracy.
• Identifies sources for non-stock parts, using relationships developed with local suppliers, and determines price and availability of parts to be included in customer estimates.
• Makes extensive notes in estimating software for both parts procurement and diagnostic findings to facilitate the sales process.
• Recovers freight costs by following the current freight policy and including anticipated freight costs in customer estimates.
• Estimates date of delivery to the shop, based on knowledge of own firm's inventory and stock delivery schedules communicating with the shop to ensure efficient use of technicians' time.
• Matches customer needs with W. W. Williams product and service offerings and recommends solutions, allowing Service Department to maximize customer satisfaction and sales opportunities.
• Builds and maintains relationships with technicians and shop personnel.
• Assists in setting appropriate stocking levels by reporting stocking problems or opportunities.
• Completes all ongoing supplier-provided parts training and maintains all supplier and company-required certifications.

Benefits

• 8 Paid Holidays
• 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth and Leadership Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED