Service Engineer (ORV Crossover & ATV)

Polaris Inc.•Wyoming, WY

1d•$76,000 - $100,000

About The Position

The Service Engineer supports development and execution of service strategies for Polaris ORV Crossover and ATV product lines. Working with the relevant Strategic Business Unit, Engineering, and Central Service teams, the role aligns service readiness and support with business, dealership, and customer needs. It applies an engineering background to improve product serviceability, connect Service and Engineering, and lead field campaigns for the assigned product lines. The position has ownership of service strategy, product-development input, and field-quality execution across a broad cross-functional network. The role also represents Service in product development and post-sales activities, coordinates field campaign execution and resolution of product concerns, supports the global Technical Service team, and develops technical resources and special service tools. The position requires working across Twin Cities offices, significant interaction with dealers and customers, and travel of up to 10% as required.

Requirements

Bachelor’s degree in Mechanical, Automotive, Manufacturing, or a related engineering discipline.
Three or more years of related engineering experience.
Strong mechanical aptitude and practical experience, especially with snowmobile powertrains and systems.
Significant, proven project-management experience across stakeholders at multiple organizational levels.
Strong ability to build networks and relationships and influence decisions at all leadership levels.
Excellent analytical, data interpretation, and problem-solving skills, with drive and initiative to identify and address issues.
Proficiency in Microsoft Excel and data presentation, with an interest in adopting new technology.
Working knowledge of dealership retail service operations.
Ability to work in a general office environment across Twin Cities offices, interact significantly with dealers and customers, and manage a heavy workload during field campaign activities.
Ability to travel up to 10%, as required.
This position is not eligible for sponsorship.
Former employees must be eligible for rehire, and current employees must be in good standing.

Nice To Haves

Manufacturing-environment experience.
In-depth knowledge of the snowmobile industry and products.

Responsibilities

Lead service strategy, readiness, and support for assigned product lines, aligning non-technical service strategies with Strategic Business Unit priorities.
Represent Service on product development programs and product-line team meetings, providing requirements and recommendations for serviceability, simplification, and maintainability.
Partner with Design, Quality, and Manufacturing Engineering to eliminate service issues during design and lead action plans for new and existing product concerns.
Lead field campaign execution, including project-management aspects of the Bulletin Field Execution Process and cost-effective plans for resolving field issues.
Support the global Technical Service team in identifying and resolving dealer challenges, and serve as a peer leader and mentor to team members.
Maintain cross-functional communication on product issues with Technical Service, Warranty, Customer Service, Engineering, Manufacturing, Purchasing, Legal, and Quality.
Assess parts-supply risks and field-quality impacts, and drive resolution with cross-functional teams.
Provide strategic and technical content input for owner, service, and parts manuals, dealer training materials, and other product technical resources.
Lead development of special service tools and help ensure Polaris Digital Wrench diagnostic software supports new and existing products.
Represent Service in Post Sales Surveillance activities, assist with escalated dealer and customer inquiries, and maintain current knowledge of Polaris products, dealership operations, diagnostic technologies, and relevant engineering processes.
Identify and lead continuous-improvement and standardization projects and processes.

Benefits

Competitive compensation, including a market-leading profit-sharing plan.
Company contributions to the Employee Stock Ownership Plan and discounted employee stock purchases.
Matching contribution to 401(k).
Financial wellness education and consultation.
Health, dental, and vision insurance.
Wellness programs.
Paid time off.
Gym and personal training reimbursement.
Life insurance and disability offerings.
Paid volunteer time off through Polaris Gives.