Service Engineer – Dalton, GA

Ampcus Inc.•Dalton, GA

6d•Onsite

About The Position

Ampcus Inc. is seeking an experienced On-Site Service Engineer to provide hands-on support for enterprise data center and server environments, including next-generation AI infrastructure. This role focuses on maximizing system uptime through hardware maintenance, troubleshooting, and exceptional customer service. While prior AI experience is not required, candidates should possess strong server and data center fundamentals.

Requirements

3+ years of experience in data center operations, field service, server support, or enterprise hardware support.
Hands-on experience with enterprise server hardware.
Experience performing: Server builds, Server swaps and deployments, CPU replacements, Memory upgrades, Power supply replacements, GPU installations and replacements, Full server replacements.
Experience troubleshooting hardware failures.
Familiarity with Linux or similar operating systems.
Strong analytical and troubleshooting skills.
Excellent written and verbal communication skills.
Ability to work independently in a customer-facing environment.
Associate's or Bachelor's degree in Information Technology or equivalent practical experience.
Ability to lift up to 50 pounds.
Willingness to work on-call and support occasional schedule changes.
U.S. Citizenship required.
Live within approximately 45 minutes of Dalton, GA.
Comfortable commuting daily.
Willing to work on-site.
Available for on-call responsibilities.
Enterprise server hardware experience.
Server deployments and hardware replacements.
Linux familiarity.
Experience following documented troubleshooting procedures.
Ability to meet the physical demands of the position.
Strong technical documentation skills.
Experience maintaining accurate service records.
Professional and customer-focused communication.
Works effectively within a team.
Provides detailed technical explanations and examples.
Strong work ethic and accountability.
Able to prioritize incidents based on business impact.
Performs well under pressure and in critical production environments.

Nice To Haves

Dell or other OEM hardware certifications.
Experience supporting liquid- or water-cooled servers.
Personal experience building PCs or workstations.
Experience supporting AI infrastructure or GPU-based server platforms.

Responsibilities

Provide on-site support for enterprise server and data center hardware.
Diagnose and resolve hardware, firmware, and operating system issues.
Perform server installations, hardware upgrades, component replacements, and system builds.
Replace and troubleshoot CPUs, memory, power supplies, GPUs, storage devices, and complete server systems.
Perform firmware updates and preventive maintenance activities.
Escalate complex technical issues when appropriate.
Follow established Plans of Action (POAs) and service procedures.
Document all service activities accurately and in real time.
Collaborate with customers and internal technical teams throughout service engagements.
Participate in on-call rotations and support extended coverage as needed.
Maintain awareness of new technologies, including AI server platforms.