Service Engineer - Snow & Youth

Polaris•Wyoming, MN

1d•Hybrid

About The Position

This role is responsible for the development and execution of service strategies related to the Polaris Snowmobile and Youth ORV product lines. The Service Engineer is a highly influential role, thriving as a strategic partner with the relevant Strategic Business Unit and Engineering teams, actively supporting operations of these teams, building strong internal relationships, and anticipating business, dealership, and customer needs related to service. The Service Engineer will also utilize an engineering background to act as the liaison between Central Service and Engineering, consult on product design for serviceability, and lead all field campaigns for the product line. A successful Service Engineer will be self-driven, curious, persistent, and a strong communicator, thrives on building relationships, exhibits a passion in supporting and teaching others, and keeps the customer and dealer at the center of every objective.

Requirements

Bachelor’s degree required in an Engineering discipline (Mechanical, Automotive, Manufacturing, or related)
3+ years of related Engineering experience
Strong ability to network, build relationships, and influence decisions at all leadership levels
Strong mechanical aptitude and practical experience, especially with snowmobile powertrains and systems
Strong drive and initiative to identify and tackle issues
Excellent analytical, data understanding, and problem-solving skills
Proficient at Excel and data presentation, and driven to new tech
Significant and proven project management experience across multi-level stakeholders
Working knowledge of dealership retail service operations

Nice To Haves

Experience in the manufacturing environment
In-depth knowledge of the snowmobile industry and products

Responsibilities

Lead the development of all aspects of service strategy, readiness, and support for the assigned product line(s).
Assess non-technical product service strategies and work with Strategic Business Unit leaders to align Service with the key priorities of the business.
Provide strategic and content input for Owner’s, Service, and Parts Manuals, as well as other product technical resources such as dealer training material.
Identify and lead special projects and processes as part of continuous improvement and standardization initiatives.
Consult Design Engineering on the serviceability, simplification, and maintainability of products during the design process, provide recommendations and requirements, and lead action plans for improvement.
Serve as THE go to person for all assigned product line(s) serviceability and maintainability issues (new product development and existing field issues).
Represent Service on all product development programs, and develop new service initiatives and training to adapt to new vehicle technologies.
Work with Design, Quality, and Manufacturing Engineering teams to eliminate service issues during design; maintain expertise in service technologies and manufacturing, quality, and design processes.
Lead development of special tools required to service the specified product line(s).
Ensure Polaris Digital Wrench diagnostic software development adapts to support new and existing products.
Attend and be an active member of all assigned product line(s) team meetings.
Support the global Technical Service team in identification and resolution of dealer challenges.
Serve as a peer leader and mentor for Technical Service team members.
Understand parts supply risks, evaluate impacts of field quality on parts supply, and drive resolution with cross-functional teams.
Be the Subject Matter Expert for the Bulletin Field Execution Process, and manage all project execution aspects for the process.
Recommend cost effective plans to resolve field issues as the expert on all available methods of internal and external communications to the dealer network.
Represent the Service Department in Post Sales Surveillance activities to identify potential issues for the assigned product line(s).
Maintain communication on product issues with Technical Service, Warranty, Customer Service, Engineering, Manufacturing, Purchasing, Legal, and Quality.
Assist with escalated customer and dealer inquiries.
Maintain a comprehensive service knowledge of Polaris products, dealership operations, and diagnostic technologies.
Other responsibilities, as assigned.