Service Engineer

MP Systems • Enfield, CT

3d • Onsite

About The Position

MP Systems is an OEM manufacturer of accessories for the CNC industry, designing rugged and dependable high pressure coolant systems, chillers, coolant filtration, mist collection and other accessories for machine tools. All of our products are developed to meet specific customer requirements as we work directly with them to fully understand their challenges and develop the most efficient, long-term solutions. MP Systems has been a rapidly growing division of the Morris Group, a USA TODAY top workplace and one of the largest machine tool distribution networks in America. We offer career growth opportunities as a fast growing company in a high demand industry.

Do you have a natural curiosity and passion for how things work? Have you always been interested in working in a trade? Are you someone who wants to be a part of a team invested in continual advancement of technology and wants to be a part of their growth? If so, then this role and company could be the right fit for you! We are looking for someone who is passionate about being part of the solution and helping solve customers’ technical problems. We will provide the tools necessary to help you grow into a career installing and maintaining equipment for the fast-growing manufacturing world and for leading companies in automotive, aerospace and firearms. You will develop the ability to communicate with customers and have a direct hand in changing and improving the equipment we manufacture.

Requirements

• High school diploma or equivalent GED
• Valid driver’s license
• Customer service and listening skills
• Knowledge of basic mechanical and electrical systems
• Candidates should demonstrate an eagerness to learn and interest in how systems operate.
• They should be able to diagnose failures and identify root causes.
• Technical aptitude and problem-solving skills
• Candidates should also possess the ability to understand drawings and schematics.
• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.
• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Nice To Haves

• This position requires frequent travel both local and national

Responsibilities

• Develop an understanding of electrical, mechanical and hydraulic systems.
• Learn the basics of the business and be responsible for designing, producing, testing, troubleshooting, and installing our equipment.
• Communicate directly with customers to gather data directly from the field to continuously improve our products and our customers’ experience.
• Install and commission equipment in the field.
• Troubleshoot mechanical and electrical systems.
• Create product improvements based on customer feedback.
• Design mechanical and electrical systems and work on improvements to current systems.
• Assemble to prints and bill of materials.
• Providing live technical support via phone and email.
• Perform related duties as required.

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED