Service Engineer, PSO, Amazon Prime Air, Amazon Prime Air

Amazon • Seattle, WA

3d • $117,300 - $160,000 • Onsite

About The Position

Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Service Engineer to drive integration with the Amazon fulfillment networks and investigate issues to drive improved reliability within our ultra-fast drone delivery operations. This role will be responsible for ensuring a high degree of technical reliability within drone operation for Amazon fulfillment networks, working closely with design engineering staff and powering a flywheel of continuous improvement in the drone system. Partnering with the drone system operations and various engineering disciplines, you will provide engineering analyses and solutions to improve the system reliability and performance. A successful candidate will leverage data-driven insights to identify opportunities and lead implementation of system improvements. This role is a core member of the Product Support Organization (PSO) Engineering team, serving as the first line liaison between operator/maintainer experiences and design engineering improvements or mitigations. In this position, you will bring a unique perspective informed by direct operational data and customer feedback to spearhead system improvements, and address engineering problems discovered in the field. Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics) skills are essential, as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role. This position may require a deemed export control authorization for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

Requirements

• Bachelor's degree in mechanical engineering or equivalent
• 4+ years of working in mechanical engineering or equivalent experience
• Experience in the design of complex mechanical products and equipment at volume

Nice To Haves

• Master's degree in mechanical engineering or equivalent
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience working in a fast-paced and highly cross-functional organization
• Experience communicating technical concepts and processes using clear, simple language and visuals
• Hands on experience crafting proof-of-concept models and prototypes
• Experience with full product lifecycle and proficiency at completing tasks to meet milestones
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
• CATIA or similar CAD experience, understanding of best practices for part design, advanced assemblies and complex configuration management
• Experience in the design, testing, and sustaining of mechanical equipment

Responsibilities

• Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations
• Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
• Develop innovative hardware designs for our emerging drone systems and improve existing hardware to optimize performance and enhance customer experience
• Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens
• Work with the Operations, Manufacturing, Supply Chain and Quality organizations as well as vendors to ensure a smooth product launch and sustaining
• Develop and maintain documentation for technical procedures
• Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level