Service Engineer Intern

ibasa•Jacksonville, FL

10d•Onsite

About The Position

At IBA, we’re not just building technology - we’re shaping the future of Cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound: Protect, Enhance, and Save lives. For almost 40 years, we’ve been at the forefront of innovation, developing cutting-edge equipment and software for diagnostics, Cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe. Our expertise spans four dynamic business lines: Proton Therapy – delivering next-generation precision treatment; Radiopharmaceuticals – supporting oncology care with premium services and equipment; Dosimetry – ensuring safety and quality in medical equipment; and Industrial Accelerators – advancing technology for medical and industrial use. Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life-changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning. Ready to give your career a deeper purpose? Join us and help shape the future of healthcare.

Requirements

Currently pursuing a degree in Engineering, Physics, or other applicable fields.
General knowledge of/experience with MS Suite: Excel, Word, Access, Outlook, Teams, etc.

Nice To Haves

Relevant coursework or hands-on experience in electrical/mechanical system repair, troubleshooting, or maintenance is a plus.
Basic knowledge or interest in Cyclotrons, Electronics, Mechanical Systems, Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLC’s (Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, Radars, High Voltage Equipment, Power Supplies, Proton Therapy Systems, etc.
Knowledge of local EHS (Environment, Health, and Safety) regulations is a plus.
Basic knowledge of LINUX systems, SAP, Siemens Step 7, and Service Max is a plus.
Experience in LEAN maintenance and Computerized Maintenance Management Systems (CMMS) is a plus.
Mission-oriented, driven by the potential to protect, enhance, and save lives.
Customer service-oriented with a solution-oriented mindset.
A team player with strong interpersonal skills and the ability to collaborate across teams.
Thoughtful, driven, proactive, and hands-on individual.
Able to follow rules and regulations and deliver on strict deadlines.
Willing to travel during the training period (+/- 2 months) and as needed for career development and additional specialized training.
Flexible and willing to work rotating shifts and occasional weekends if needed.

Responsibilities

Assist in the maintenance and deployment of the Proton Therapy System (PTS) for various customer needs, including QA Development, Software/Hardware Testing, and Troubleshooting.
Support troubleshooting of PTS equipment, including electrical, mechanical, and software issues.
Participate in routine preventative maintenance and system upgrades as necessary.
Conduct system inspections and assist in communicating the status of the system to leadership and IBA employees.
Provide support for PTS Hardware and Software testing.
Help with daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL).
Maintain adequate records as defined by the customer and Site Manager in accordance with company QA and FDA regulations.
Support PTS in unit testing, integration testing, validation testing, and other various site-related activities.
Assist and learn from experienced team members, gaining knowledge in a career progression path.
Perform other related duties as required and assigned.