Service Engineer - ACE

RingCentral•Denver, CO

About The Position

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in. We’re currently looking for a Service Engineer who will act as the vital link between our customers and our technical core.

Requirements

3-5 years of experience in a QA and Support role.
Strong problem-solving skills with the ability to debug and troubleshoot issues.
Good understanding of API, web development, and database concepts.
Take ownership to resolve customer issues in accordance with service level agreements (SLAs) balancing speed and quality.
Ability to interact effectively with customers and provide clear, concise communication.
Experience working in a support background, with a focus on analyzing and resolving technical issues.
A collaborative mindset, able to work well with engineers and other team members.

Nice To Haves

Previous experience in a service engineering role.
Familiarity with any specific tools or technologies used in the company’s product suite.
Basic knowledge of scripting or automation in testing environments.

Responsibilities

Collaborate with engineers to assist in resolving technical issues.
Interact with customers to understand and analyze their problems, providing timely and effective solutions.
Deep dive into issues to identify bugs, troubleshoot, and perform root cause analysis.
Work closely with the development team to understand APIs, web development concepts, and database structures.
Provide support for product-related queries and issues, ensuring high customer satisfaction.
Utilize your QA experience to test and validate fixes for bugs and issues.
Contribute to continuous improvement efforts by identifying recurring issues and suggesting enhancements.

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave and new parent gift boxes
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program