Service Engineer 4
About The Position
The Service Engineer 4 sets the technical standard for customer-facing warranty improvement and root cause identification across field quality, service, installation/startup, repair, and training activities within the assigned function. This role serves as a senior technical expert responsible for advanced vehicle system-level testing, data acquisition, hypothesis development, and data analysis to identify complex warranty concerns and strengthen diagnostic capability. The position provides high-level technical guidance, mentors team members, and collaborates cross-functionally with internal and external stakeholders to improve processes, diagnostic strategies, and overall service performance.
Requirements
- Bachelor’s degree in engineering or a related field
- 8+ years of technical automotive experience in Vehicle systems diagnostics, service engineering, field quality engineering or related
- Strong analytical capability using mathematical and computational techniques to analyze large datasets.
- Advanced vehicle component and system diagnostic knowledge.
- Ability to perform data acquisition, analysis, and interpretation for complex technical issues.
- Effective presentation and communication skills with internal and external customers, including executive-level audiences.
- Working knowledge of automotive regulations such as NHTSA and FMVSS requirements.
- Leadership capability to coordinate multi-functional technical projects involving DENSO and OEM partners.
- Proficiency with business intelligence tools and data analysis platforms.
Responsibilities
- Establish and support technical standards for warranty improvement activities and root cause identification across service engineering functions.
- Utilize advanced data analysis and visualization techniques to analyze large datasets and identify trends related to warranty performance and field quality concerns.
- Prepare and present technical reports and findings to internal and external customers using advanced vehicle system knowledge.
- Develop technical hypotheses from complex data and engineering information to determine root causes of warranty issues.
- Perform vehicle testing, instrumentation setup, data acquisition, and analysis to evaluate system-level performance and failure modes.
- Develop next-level service strategies and coach team members on implementation and continuous improvement initiatives.
- Lead and support cross-functional investigations involving Engineering, Manufacturing, Sales, Quality, and customer organizations.
- Negotiate and support warranty cost recovery discussions with customers when required.
- Develop new investigative methodologies, analytics models, and diagnostic frameworks when existing processes are insufficient.
- Standardize best practices, technical procedures, and departmental diagnostic strategies to improve efficiency and performance.
- Mentor and train colleagues to strengthen technical capability within the team.
Benefits
- Medical, Dental, Vision, Prescription Drug plans
- 401K with 4% Company Match
- Vacation/PTO and 13 paid Holidays
- Bonus Program
- FSA/HSA and Dependent Care Programs
- Company provided Life, Disability, ADD and Business Travel Insurance
- Various No Cost Wellness & Chronic Condition Management Programs
- Various Optional Insurance programs such as legal, identity theft, critical illness, etc.
- Tuition Reimbursement
- Career Development and Ongoing Training
- Employee Assistance Program
- Employee Spotlight and Recognition Program
- Volunteer Opportunities
- Onsite Fitness Center (vary by location)
- Cafeteria and food markets (vary by location)
- Onsite Health Clinic and Pharmacy (vary by location)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
