Service & Engagement Team Leader- New Braunfels, TX

Target • New Braunfels, TX

6d • Onsite

About The Position

The Service and Engagement Team Leader role is designed to provide meaningful experiences that help team members build and develop skills for a career. This role focuses on advocating for the guest experience by welcoming, thanking, and exceeding guest service expectations through focused guest interaction and recovery. Team members in this role are knowledgeable about in-store and digital services and solutions, driving adoption, usage, and guest loyalty. They are empowered to make shopping quick and easy for guests across various touchpoints like checklanes, guest services, gift registry, pick-up, and drive-up, while ensuring exceptional quality. The role offers opportunities to develop skills in guest service fundamentals, building a guest-first culture, guest engagement, problem-solving, retail business fundamentals (sales trends, inventory management, guest shopping patterns, pricing, promotions), planning workload, and leading a team.

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independently and with a team
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations, cash transactions, and oversee cash office processes as needed
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
• Climb up and down ladders as needed
• Reliable and prompt attendance necessary
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Nice To Haves

• Previous retail experience preferred

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring, and Friendly guest experience.
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments.
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align the team on the right behaviors and execution.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty, and cleanliness standards.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions.
• Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload to deliver on store sales goals, guest engagement, and troubleshoot opportunity areas.
• Support Target Loyalty Programs to ensure the team can educate and promote the suite of benefits, features, and offerings that reward guests and enhance their shopping experience.
• Support direct leader by following up on training completion, checking for understanding, and supporting continuous education opportunities to drive proficiencies for all front of store experiences.
• Engage in consistent, meaningful development conversations throughout the critical touchpoints within the team's career path.
• Personalize recognition and appreciation of the team to reinforce critical guest service behaviors and promote a positive team and guest-centric culture.
• Help lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach) on critical Service and Engagement behaviors.
• Quickly respond to any concerns with guests' shopping experience by de-escalating the situation and ensuring the team understands and feels supported to resolve or address guest concerns and issues.
• Ensure team members stay up-to-date on upcoming major promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Support and enable team members to deliver pick-up and drive-up orders (including drive-up returns and Starbucks) efficiently and accurately to digital guests, following all federal, state, and local adult beverage laws.
• Support guest services as needed.
• Demonstrate a culture of ethical conduct and compliance; lead the team to work in the same way and hold others accountable to this commitment.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding the team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model the execution of physical security processes in order to enhance the in-store security culture.
• Support merchandise protection strategies across the total store, including ordering, storage, and application as directed by best practices.
• As a key carrier (if applicable), follow all safe and secure training and processes.
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs.
• Address all store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Comprehensive health benefits and programs (medical, vision, dental, life insurance)
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED