ETL Service & Engagement

Target•Virginia, MN

8d•Onsite

About The Position

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the skills and experience of: Guest service fundamentals and experience building, driving loyalty and managing a guest-first team culture across the store. Guest engagement, problem solving and resolution of guest concerns. Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies. Setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals. Managing a team of hourly team members and leaders and creating Service and Engagement business strategies and goals. Recruiting, selecting and talent management of hourly team members and leaders.

Requirements

4-year degree or equivalent experience
Strong interpersonal and communication skills
Strong business acumen
Manage conflict, lead and hold others accountable
Relate well with and interact with all levels of the organization
Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
Manage workload and prioritize tasks independently and with a team
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
Accurately handle cash register operations and cash transactions and oversee cash office processes as needed
Climb up and down ladders as needed

Nice To Haves

You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).

Responsibilities

Consistently delivers guest experience commitments
Holds TLs accountable to deliver exceptional guest experiences through consistent accountability, team development, training and recognition.
Celebrates outstanding guest experiences across teams and ensures recognition is consistent and meaningful.
Reviews area guest, financial, and team metrics to identify gaps and understand team behaviors.
Celebrates wins, sets clear priorities, and leads actions that drive results and enhance the guest experience.
Partners across teams to create an easy, inspiring and friendly guest experience.
Lead and create a service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard.
Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.
Lead and champion Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience.
Build a team of passionate and knowledgeable team who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, product and service recovery, driving loyalty and cleanliness standards.
Ensure Team Leader schedules support a quick and easy experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout, Order Pick-up, drive up Orders, Returns and Starbucks.
Lead your team to deliver pick up and drive up orders (including drive up Returns and Starbucks) efficiently and accurately to digital guests.
Drive total store sales, demonstrate how you, your team, and your departments contribute to and impact total store profitability by supporting in store events, driving loyalty , ensuring quality measures are met, etc.
Create, lead, and model a culture of executing all best practices as outlined with team onboarding, learning, and required training; help close skill gaps through development, coaching and team interactions.
Anticipate staffing needs, talent plan and recruit – both long and short term.
Manage your team to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences.
Engage in consistent and meaningful development conversations throughout the Service and Engagement Team Leader career path.
Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest-centric culture.
Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
Analyze business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas.
Ensure your team quickly responds to any concerns during a guest shopping experience by de-escalating the situation and ensure your team understands and feels supported to resolve or address guest concerns and issues.
Create a scheduling strategy to allocate work hours to support peak traffic times, key holiday events and weekends.
Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales.
Lead your team to stay up-to-date on upcoming major promotions, brand launches and events by sharing appropriate communication, teaching the team where to find information and hold them accountable to reviewing it.
Demonstrate a culture of ethical conduct, and compliance; lead team to work in the same way and hold others accountable to this commitment.
Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
Develop and lead a safety culture and performance of the department through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
Lead an in store security culture by focusing on deterrence, response and resolution in order to improve physical security processes.
Lead merchandise protection strategies across the total store; including ordering, storage and application as directed by best practices.
As a key carrier, implement all safe and secure training and processes.
Address all store emergency and compliance needs.
Regularly assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts
All other duties based on business needs.