Service Driver

METRO•Houston, TX

21d•$16

About The Position

The Service Driver operates Alternate Vehicles to transport passengers over specific routes according to schedules and/or On-Demand service. Service Drivers interact with passengers in a courteous and helpful manner. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Requirements

High school diploma or GED is required.
Minimum of two (2) years general work experience to include driving experience and customer service experience.
Must be a minimum of 21 years of age.
Must have been a licensed driver for at least three (3) years.
A valid Texas Driver’s license is required for the job and must meet METRO’s requirements regarding motor vehicle records.
No criminal convictions or DWI, DUI, assault or possession of controlled substances.
Must be able to complete and pass pre-employment performance evaluation.
Department of Transportation (DOT) physical, drug and alcohol screen and background investigation and pre-employment assessments and tests.
Must be able to determine the location of any address and arrive on time by use of a key map or the electronic mobile data terminal.
Must be sensitive to passengers’ needs and must be able to handle patron complaints, rudeness and problems as required.

Nice To Haves

Minimum of two (2) years continuous employment in a direct public contact position is preferred.

Responsibilities

Drives Alternative Vehicles to transport passengers safely and courteously according to schedules.
Drives Alternative Vehicles over specified routes, subject to change as the service demand changes.
Required to add and/or remove trips via an electronic tablet and/or as directed by METRO’s Bus Control Staff and/or curb2curb Dispatch.
Driver may only make designated stops in the order prescribed as communicated by Roster, Mobile Data Terminal, METRO’s Bus Control, and/or curb2curb Dispatch Office for the optimization of all routes.
Responsible for documenting trip problems on the day of service; to include all required information.
Report as required to meet schedules and communicate the progress of routes.
Conducts a Pre-trip inspection of alternate vehicle to include the radio system, mobile data terminals, and makes records of any defects on defect cards.
Complies with ADA requirements when executing duties.
Must be sensitive to patron’s needs and must be able to handle patron complaints, rudeness, and problems as required.
When requested by METRO, distribute notices to passengers and/or otherwise render assistance.
Required to announce to patrons’ destinations, transfer points, and intersections to remain oriented of their location during their ride.
Complies with local traffic regulations.
Follows procedures for the collection, processing, and documentation of fares.
Reports and properly follows up on all accidents or unusual incidents in, on, or near METRO vehicles.
Provide courteous and respectful customer service to internal and external customers.
Provides excellent customer service to METRO internal and external customers.
Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency’s Public Agency Safety Plan (PTASP).
Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
Performs other job-related duties as required.