Service Drive Upgrade Sales Consultant

HANSEL AUTO GROUP•Santa Rosa, CA

20d

About The Position

The Service Drive Upgrade Sales Consultant is responsible for assisting customers who are visiting the service department and identifying opportunities to upgrade their current vehicle. This role focuses on building relationships, evaluating customer needs, and presenting upgrade options that improve their driving experience. This is an entry-level sales position with strong earning potential and growth opportunities within the dealership. Salary Range Depending on job performance, the Upgrade Sales Specialist compensation ranges from $37,500.00 to $200,000 +.

Requirements

Be available for a retail schedule that regularly includes evenings and weekends
Have a valid California Driver's License with Clean Driving Record
Pass a drug screening and criminal background check

Nice To Haves

Bilingual in Spanish is a huge plus!
Inside Sales or Outside Sales Experience is also a plus!
Customer Service Background is a great start
Self-Motivation is a key

Responsibilities

Engage with service customers while their vehicles are being serviced
Identify upgrade opportunities based on vehicle equity, age, mileage, and customer needs
Explain vehicle features, benefits, and current promotions clearly and enthusiastically
Conduct needs assessments to match customers with appropriate vehicle options
Learn the automotive business
Stay up to date on technological changes in the product
Deliver a world-class customer experience at every touchpoint
Track daily activities, appointments, and performance metrics