IT Upgrade Technician, WIN11
About The Position
Connection has a fantastic opportunity through our Technical Staffing division for a Windows 11 Deployment Technician to support an enterprise-wide device refresh and upgrade initiative. This is a contract opportunity supporting onsite deployment activities in Phoenix, Arizona. As a consultant you are eligible for some benefits. We are seeking experienced and professional Windows 11 Deployment Technicians to support a large-scale desktop and laptop refresh initiative. This role will focus on hardware replacement, Windows 11 upgrades, troubleshooting, and end-user support. Candidates must have prior Windows 11 upgrade experience and be comfortable working independently after initial training. This is a hands-on technical role requiring strong troubleshooting skills, attention to detail, and the ability to coordinate effectively with onsite teams to minimize business disruption.
Requirements
- Prior hands-on experience performing Windows 11 upgrades and device refresh projects
- Strong troubleshooting skills related to OS upgrades, drivers, user profiles, and application compatibility
- Experience replacing desktops and laptops in enterprise environments
- Ability to work independently after initial direction and training
- Professional, mature demeanor with strong communication skills
- Experience updating asset management or ticketing systems
- Ability to lift up to 30 lbs as needed
Responsibilities
- Perform physical replacement of incompatible desktops and laptops as part of a structured refresh project
- Execute Windows 11 upgrades on compatible devices
- Troubleshoot upgrade failures and perform remediation to ensure successful deployment
- Transfer user data and validate application functionality post-upgrade
- Coordinate with site teams and end users to minimize downtime and operational disruption
- Document device status, deployment progress, and update asset management systems accurately
- Lift and transport equipment (up to 30 lbs as needed) during device replacement activities
- Diagnose and resolve Windows 11 configuration, driver, and compatibility issues
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What This Job Offers
Education Level
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