Service Drive Sales Advisor- Mesa Ford

Asbury Automotive•Mesa, AZ

52d•Onsite

About The Position

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Service Drive Sales Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience. Primary Responsibilities: The Automotive Service Drive Salesperson is expected to: Understand and adhere to the group sales process to promote sales and customer service satisfaction. Understand and adhere to the group sales process to promote sales and customer service satisfaction. Seek ways to continuously exceed employee, customer, and market expectations through business operations and efficiencies. Be a teacher to support the efforts of other employees to be successful.

Requirements

High school diploma or the equivalent.
1+ years of sales experience.
Maintain valid driver's license and MVR record within company policy requirements.
Applicable state license(s) to sell automotive products
Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others' reactions, and understanding why they react as they do.
Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Resolving conflicts and negotiating with others- The ability to handle complaints, settle disputes, and resolve grievances and conflicts or otherwise negotiating with others.
Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required.
Clerical- Administrative and clerical procedures and systems such as word processing, file and record management, and other office procedures and terminology.
English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services.

Nice To Haves

Knowledge of Larry H. Miller Dealerships' current company management systems is desirable.

Responsibilities

Adhere to Larry H. Miller Dealerships' new vehicle sales process to achieve or exceed group standards such as sales production, gross profit, and applicable benchmarks which result in profitability and customer service satisfaction.
Build and maintain a remarkable customer-centered sales and service experience.
Maintain thorough knowledge of current automotive products, features, benefits, specifications, prices, options, models, and equipment to effectively communicate with customers and exceed customer satisfaction benchmarks.
Prospect on a day-to-day basis by phone, mail, email, and person to person.
Maintain a prospect development plan.
Recommend, select, and help locate or obtain inventory based on customer needs and desires.
Create "buyback" trade appraisals for all active day of service appointments. Provide a detailed trade-in voucher with a copy of their current Carfax, KBB sheet, and our current value offered.
All service "waiters" in the lobby, will be talked with about their current vehicle being serviced, and offer a test drive on the vehicle of their choice, or recommended vehicle while waiting for service to be completed.
Every night at the end of the shift, pull the next morning's service appointments with a "hot" list of potential trade-in inventory.
Have potential trade-in vehicle appraisals filled out and ready to input current miles and pictures when the customer arrives.
Maintain all active "leads" from the service department, calling, texting, and emailing all offered to customers that you were unable to meet face to face on the day of the appointment.
After all appraisals and follow up completed, will still focus on new customers coming into the store to convert into new business for the dealership.
Follow up with customers regularly to ensure ongoing sales and service relationships are maintained.
Monitor, track and strive to meet sales goals each month.
Complete and maintain all Larry H. Miller Dealerships' and factory required training.
Maintain employee, customer, and vendor confidence and protect operations by utilizing discretion when handling sensitive and confidential information.
Maintain ability to handle job stress and effective interaction with others in the workplace.
Complete all other job duties as requested by management.
Demand the highest ethical standards from self and others.
Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships.
Set an example of a positive attitude and professionalism, including a neat, orderly, and safe work environment.
Assist in resolving customer complaints in a timely and professional manner while working closely with management.
Work performed in a dealership setting due to the necessity to work in person with employees, customers, and vendors.
Must be able to sit, stand, bend, reach, talk, hear, use hands and fingers and move about facilities.
Required vision includes close vision, distance vision, peripheral vision, and the ability to adjust focus.
While performing the duties of the job, the employee is exposed to weather conditions precedent at that time.
Required to lift up to a minimum of 10lbs.
Required to operate equipment and move vehicles in a safe manner at all times.
Regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager is required.
Regularly required to work various hours and frequently 40+ hours per week.

Benefits

Semi Monthly pay
Paid holidays & paid time off
Paid training
Stock Awards(select management and front-line team member's eligible
Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings
Flex spending accounts (tax free)
Short-term and Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Digital career path tool to assist with career development
Continuous training through Asbury's Internal Learning Management System
Professional growth and development opportunities Additional advantages:
Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Aggressive Employee referral program with bonus opportunities