Ford Service Advisor
About The Position
Guided by our core values, our Service Team focuses on the guest experience and going the extra mile to exceed their expectations. This is no ordinary desk job - if you are someone who likes being up on your feet and providing the highest level of hospitality in all situations, we have the job for you! Our organization is a place with limitless advancement opportunities...if you’re looking for a career, not just a job, we hope you will consider Schomp Automotive. Schomp wants to change the way you see a career in the automotive industry. Every day we strive to deliver the best experiences possible for both our employees and customers. From benefits and perks, to upward mobility and career growth, our opportunities and standards exceed the industry standard. There’s a reason why Schomp was a 2018 Finalist for “Best Companies to Work for in Colorado.” This is where you’ll discover the Schomp difference. You love helping people. We are in the people business and cars are what connect us with people. Schomp employees strive to create the best experience for the customers we serve and the people that we work with on a daily basis. It doesn’t matter if you have automotive experience or not. If you’re passionate about working with great people and delivering an exceptional experience for customers, Schomp is the place for you. Schomp Automotive cares about our shared future. A driving goal is to help sustain and support the communities where we live and work. Children’s initiatives, specifically focusing on wellness and education, are our primary focus, but we offer general community support as well. A great culture starts with providing well for our employees. Schomp understands that the best way to create a great customer experience is to ensure that our employees love their jobs and the atmosphere they work in. It begins with injecting our Core Values – Competitive, Consistent, Adaptable, Respectful and Empathetic – into everything we do. Ask our employees. They’ll tell you we walk the talk.
Requirements
- Automotive dealership Service Advisor experience required
- Must possess and maintain a valid driver’s license.
- Must possess and maintain an acceptable Motor Vehicle Record (MVR).
Responsibilities
- Initiate automotive services and repairs by ascertaining performance problems and services requested.
- Troubleshoots vehicle problems and services by listening to the customer's description of symptoms, clarifying the description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
Benefits
- Full suite of insurances - medical, dental, life, Pet insurance, you read that right, insurance for your furry or not so furry friends
- 401(k) with company match
- Paid Time off - Vacation, sick and benefit days
- Short term and long term disability
- Accident insurance
- On site Gym/ Gym reimbursement
- Your mental health is important to us - we have an Employee Assistance program that offers counseling sessions, financial and legal advice
- Culture that values and recognizes
- Committed to your career, leadership and development training
- With all of the organizational growth, we offer a wealth of career opportunities
- The best part of automotive: Employees are eligible for discounts on vehicles, parts and service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
