On Call Porter

Land Rover Hinsdale • Hinsdale, IL

2d • $16 - $18 • Onsite

About The Position

The On-Call Service Drive Porter is responsible for supporting the efficient flow of vehicles through the service drive on an as-needed basis. This position provides coverage during peak business periods, employee absences, special events, and other operational needs. In this role, you will support the team and help ensure our valued customers have a positive experience when bringing their vehicle in for service and when picking up their vehicle. This position is ideal for individuals seeking a flexible schedule while gaining experience in a luxury automotive environment.

Requirements

• Must be able to drive and safely maneuver vehicles.
• Commitment to providing exceptional customer service.
• Experience working in a fast-paced, deadline-driven environment.
• Exceptional attention to detail.
• Excellent communication skills.
• Dependable, motivated, and a team player.
• Ability to work flexible hours on an as-needed, on-call basis.
• 1+ years of previous work experience.
• Demonstrated customer service skills.
• Must possess a valid driver's license and meet company insurability requirements.

Nice To Haves

• Previous automotive dealership experience.
• Experience in customer-facing service roles.
• Interest in growing within the automotive industry.

Responsibilities

• Ensure the efficient flow of vehicles through the service drive by moving vehicles as needed.
• Move vehicles from the service drive to the shop or parking areas after check-in.
• Promptly pull up customer vehicles when requested by the Cashier, Concierge, or management team.
• Transport vehicles requiring a car wash to the designated wash area.
• Assist the Concierge team with greeting customers and checking in vehicles.
• Assist in printing appointment sheets, vehicle history reports, and vehicle tags for upcoming service appointments.
• Work closely with Concierge staff and Shop Foremen to maximize vehicle throughput and efficiency.
• Maintain a clean, organized, and professional service drive environment.
• Provide exceptional customer service and represent the Bill Jacobs brand in a professional manner at all times.

Benefits

• Generous supplemental insurance plans such as pet insurance, identity theft protection, and pre-paid legal insurance.
• 401K Plan with company contribution.
• Generous PTO.
• Employee discounts on vehicle purchases, parts, and service.
• Generous tuition reimbursement program.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed