SERVICE DRIVE MANAGER- AutoNation Toyota Libertyville

AutoNation • Libertyville, IL

4d • Onsite

About The Position

The Service Drive Manager greets customers and collects information necessary to repair their vehicle. This includes following through with technicians and the customer to ensure satisfaction with the work performed. AutoNation is looking for leaders who are ready to shape the future of automotive retail. As a Fortune 200 company, innovation drives everything we do. We offer a national scale with an entrepreneurial spirit, an inclusive culture, and diverse leadership, with opportunities to make a real impact.

Requirements

• High School diploma or equivalent
• Ability to read and comprehend instructions and information
• Two years of experience in an auto repair facility
• Ability to collaborate with other dealership personnel
• Must have a valid driver's license
• Ability to drive manual transmission vehicles
• Demonstrated communication and interpersonal skills
• Demonstrated customer service skills
• Ability to operate an automobile

Nice To Haves

• One year of supervisory experience

Responsibilities

• Schedule and assign daily work objectives for the service consultants.
• Monitor performance and counsel service consultants with behavioral or performance issues.
• Train, coach, supervise and assist service consultants.
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.
• Maintain all supplies required to operate the service drive.
• Communicate with team leaders to determine status of jobs.
• Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business.
• Partner with all other dealership personnel to ensure quality of service provided to customers.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to ensure satisfaction with service work.
• Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, etc.
• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide
• Participation in the DRVPNK mission

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED