Service Drive Manager
About The Position
The Service Drive Manager at Mercedes-Benz of Wilsonville, Swickard's flagship Oregon location, is responsible for ensuring the smooth operation of the service drive in a high-volume luxury environment. This hands-on role involves supporting service advisors, managing shop flow, overseeing repair orders from start to finish, handling guest escalations, and ensuring accurate financial transactions. The position requires a detail-oriented individual with strong operational skills and a focus on hospitality, contributing directly to the guest experience, shop efficiency, and financial performance.
Requirements
- 2+ years of service advisor, service drive, or fixed ops leadership experience at a franchised dealership.
- Strong working knowledge of repair order processes, from write-up through closure, payment collection, and warranty documentation.
- Operationally sharp and detail-oriented.
- Calm, professional, and effective under pressure.
- Clear communicator who earns trust.
- Valid driver's license with a clean driving record.
Nice To Haves
- Mercedes-Benz or luxury brand service experience.
- Familiarity with MBZ service processes, RO structure, and brand standards.
- Reynolds & Reynolds or CDK experience.
Responsibilities
- Support service advisors with day-to-day drive operations, including navigating shop flow issues, technician communication, and scheduling challenges.
- Monitor active repair orders throughout the day to ensure timely progression, obtain approvals, and identify aging ROs.
- Oversee repair order closure, confirming documentation, accuracy of customer pay and warranty claims, and timely collection of payments.
- Handle guest escalations and concerns with a solution-first approach.
- Monitor shop flow and technician workload in coordination with the shop foreman, identifying bottlenecks and communicating delays.
- Ensure accurate processing of all cash, credit, and warranty transactions and reconcile collected funds daily.
- Support the service advisor team with coaching, process reminders, and on-the-spot guidance.
- Serve as a communication bridge between the shop, advisors, and guests.
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Career growth opportunities
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
