Service Drive Manager - AN Toyota Tempe

United Fidelity Bank • Tempe, AZ

19h • Onsite

About The Position

The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed. At AutoNation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, AutoNation is looking for leaders who are ready to shape the future of automotive retail. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, they offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, AutoNation has raised over $40 million for cancer-related causes, demonstrating a commitment to making a positive difference in the lives of Associates, Customers, and the communities they serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in their workplace and the services they provide, welcoming candidates from all backgrounds. They value innovation, teamwork, and a commitment to making a positive impact in the world, seeking passionate and committed people to bring their drive to the team to help deliver a peerless Customer experience. AutoNation is a proud member of the Fortune 150 and is undergoing a multi-year digital transformation to revolutionize the industry, dedicated to leading the charge in innovation while keeping customers, coworkers, and communities at the forefront.

Requirements

• High School diploma or equivalent
• Ability to read and comprehend instructions and information
• Two years of experience in an auto repair facility
• Ability to collaborate with other dealership personnel
• Must have a valid driver's license
• Ability to drive manual transmission vehicles
• Demonstrated communication and interpersonal skills
• Demonstrated customer service skills
• Ability to operate an automobile

Nice To Haves

• One year of supervisory experience (preferred)

Responsibilities

• Schedule and assign daily work objectives for the service consultants
• Monitor performance and counsel service consultants with behavioral or performance issues
• Train, coach, supervise and assist service consultants
• Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
• Maintain all supplies required to operate the service drive
• Communicate with team leaders to determine status of jobs
• Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business
• Partner with all other dealership personnel to ensure quality of service provided to customers
• Perform quality inspections of vehicles being returned to customers
• Follow up with customers to ensure satisfaction with service work
• Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
• Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees