Service Drive Manager - AN CDJR North Phoenix

AutoNation • Phoenix, AZ

1d

About The Position

The Service Drive Manager greets customers and gathers the information needed to address vehicle repair concerns. The manager follows up with technicians and customers to help ensure satisfaction with the completed work. This role leads the service consultants, coordinates daily service-drive operations, and supports the dealership in providing quality customer service while complying with applicable regulations and safety procedures.

Requirements

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in an auto repair facility.
• Ability to collaborate with other dealership personnel.
• Valid driver's license.
• Ability to drive manual-transmission vehicles.
• Demonstrated communication and interpersonal skills.
• Demonstrated customer-service skills.
• Ability to operate an automobile.

Nice To Haves

• One year of supervisory experience.

Responsibilities

• Schedule and assign daily work objectives for service consultants.
• Monitor performance and counsel service consultants regarding behavioral or performance issues.
• Train, coach, supervise, and assist service consultants.
• Help with service reception during peak traffic by promptly and warmly greeting customers and collecting customer and vehicle information.
• Maintain supplies required to operate the service drive.
• Communicate with team leaders to determine the status of jobs.
• Review the open repair order report daily and resolve open repair orders that are beyond the current week's business.
• Partner with other dealership personnel to ensure quality service for customers.
• Perform quality inspections of vehicles being returned to customers.
• Follow up with customers to confirm satisfaction with service work.
• Understand and comply with federal, state, and local regulations, including hazardous-waste disposal and OSHA right-to-know requirements.
• Follow company safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED