Service Dispatcher

Paraco Gas Corp • Saugerties, NY

25d • Hybrid

About The Position

Are you looking for a new job or a company that aligns with your values and passions? Join Paraco , a family-owned company that has been delivering clean energy and fueling life's moments for over 50 years. We take pride in being one of the largest privately-owned propane companies in the Northeast, serving eight states. In addition, we're expanding our services to include total home comfort through Paraco HVAC, offering alternative energy and energy storage systems. Discover more about our careers by visiting Paraco Careers. Join us on this exciting journey toward a sustainable future. We are looking for a reliable dispatcher to assist in optimizing heating oil and propane distribution, scheduling, and routing service-related activities. In this role, you will be reporting to the dispatch supervisor. In-office preferred. You must live in NY, NJ, PA, or CT for Hybrid eligibility.

Requirements

• High School Diploma or equivalent
• Propane industry or similar dispatch experience
• Microsoft Office – Outlook, Word, & Excel
• Punctuality and dependability

Nice To Haves

• Proficiencies in verbal and written communications.
• Strong interpersonal skills and attention to detail.
• Working knowledge of Salesforce

Responsibilities

• Take incoming calls, check incoming customer emails, and dispatch to the appropriate technician
• Assist technicians in the field, including site directions, account information
• Print tracking reports to verify technicians completed the work order work orders
• Enter confirmation calls for automated calls and log accounts
• Create daily reports as needed
• Post and update customer data: delivery changes, contact information/address updates
• Special projects and other duties as assigned by the Dispatch Supervisor

Benefits

• Medical Insurance-HDHP, HSA, FSA
• Dental
• Vision
• Voluntary Benefits-Life Lock, Life Insurance (Whole and Term), Hospital & Accident Plans
• Company Paid Short Term Disability, Basic Life & AD&D Insurance (Up to $200,000 per plan)
• 401(k) w/ Company Match (75% of the first 5% deferred)
• Paid PTO and Sick
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees