Technical Support & Dispatch
TES Staffing•Rochester, NY
•Onsite
About The Position
Join a global organization with a strong local presence in Rochester! For decades, providing office solutions that go beyond print equipment, offering innovative, real-world print management strategies to reduce costs, secure documents, and minimize environmental impact. We're looking for driven individuals ready to contribute their best. Details: Schedule: Monday-Friday, 8 AM-5 PM Pay: $17-18/hr Full benefits upon permanent hire Great opportunity to start a career in office work.
Requirements
- 3+ years in dispatch or customer service troubleshooting roles.
- High School Diploma or equivalent.
- Proficient in Microsoft Suite (Excel, Word).
- Excellent communication and customer service skills.
- Ability to work in a fast-paced, dynamic environment.
- Self-motivated and detail-oriented.
Responsibilities
- Dispatch service technicians promptly, minimizing response times and ensuring efficiency.
- Document dispatch activities accurately using automated systems.
- Resolve customer service issues and escalate complex inquiries when needed.
- Maintain and update customer records; assist with billing and account inquiries.
- Expedite parts orders, process supply requests, and support contract administration.
- Handle customer calls with professionalism and provide timely resolutions.
- Perform additional responsibilities as assigned.
Benefits
- Full benefits upon permanent hire
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
