Service Dispatcher - ONSITE

Dallas Mechanical Group•Lewisville, TX

12h•Onsite

About The Position

Dallas Mechanical Group (DMG) is a full-service provider of commercial HVAC construction, service, and maintenance solutions. DMG is a subsidiary of EMCOR Group, Inc., and is one of the largest, best-respected HVAC contractors in Texas. DMG is experienced in the installation and service of all types of commercial HVAC systems, offering complete mechanical capabilities. We are one of the few contractors in the industry that offers complete in-house engineering and design capabilities in all three MEP disciplines. In-house engineering helps provide us with tighter control over project quality, budgets, and schedules. On thousands of projects in a range of industries, we have had the privilege of working with some of the state’s leading contractors, developers, universities, governmental and military entities, and medical facilities. Our team has completed projects all across Texas, including Dallas/Fort Worth, Austin, Houston, San Antonio, and more. The HVAC Dispatcher will work directly with the Dispatch Team, the Service Administration Manager, the Service Managers, and other department leaders to ensure the alignment of scheduling, dispatching processes, and operational goals of Dallas Mechanical Group. This role is crucial in organizing the day-to-day scheduling operations and accurately following dispatch processes, to ensure the overall success of the Service Department’s responsibilities. The Service Dispatcher will be involved in all scheduling related activities, including coordinating technician assignments, managing timelines, communicating with customers and field personnel, and working with Service Managers to ensure timely completion of dispatching tasks.

Requirements

High School Diploma or equivalent is required.
Proven experience in dispatching, preferably in HVAC or service-oriented industry.
Strong problem solving and troubleshooting skills.
Excellent verbal and written communication skills.
Ability to adapt to changing priorities.
Excellent customer service skills and abilities.
Must be organized and able to prioritize tasks.

Responsibilities

Coordinate with Dispatch team, Service Administration Manager and Service Managers to ensure efficient scheduling and dispatching of HVAC Technicians
Assist in running reports and keeping various information up to date
Responsible for the day-to-day dispatching and coordination of startup work and service calls
Ensure all dispatch processes and workflows are up to date and compliant with company standards
Answer phone line and set up call requests
Regularly review dispatch processes and workflows to identify areas of improvement
Work with Service Administration Manager to enhance efficiency and effectiveness regarding startup dispatch processes and workflows.
Participate in department meetings as requested
Perform additional assignments as requested and maintain a teamwork attitude