Dispatcher - Mid Shift

Logan A/C & Heat Services•Dayton, OH

9d•Onsite

About The Position

Logan Services is seeking a Service Dispatcher to join their HVAC and plumbing operations team in Dayton. This role is ideal for someone who desires a consistent Monday-Friday schedule with a later start time, focusing on coordinating technicians, managing schedules, and resolving real-time challenges to ensure customers receive timely service. The position offers the opportunity to be central to the busiest part of the service day, managing priority calls and schedule adjustments. Logan Services emphasizes a people-first culture and invests in employee training and career development, aiming for employees to build long-term careers.

Requirements

Previous experience as a dispatcher, service dispatcher, scheduling coordinator, operations coordinator, customer service representative, or administrative professional is preferred.
Experience in HVAC, plumbing, home services, transportation, logistics, or field service dispatch is a plus.
Excellent communication and customer service skills.
Strong organizational and time management abilities.
The ability to prioritize multiple tasks in a fast-paced environment.
Strong problem-solving and decision-making skills.
Comfort using scheduling software, dispatch systems, Microsoft Office, and multiple communication platforms.
Strong attention to detail.
Reliable attendance and a dependable work ethic.
A positive attitude and collaborative, team-first mindset.
The ability to stay focused and professional when priorities change quickly.

Responsibilities

Schedule HVAC and plumbing service appointments, repairs, maintenance, and return visits.
Dispatch technicians based on availability, location, skill set, and customer needs.
Monitor technician schedules and adjust routes throughout the day to maximize efficiency.
Coordinate emergency and priority service calls.
Communicate with technicians, Customer Service Representatives, managers, and other departments.
Help coordinate scheduling around parts and inventory availability.
Keep customers informed about appointment updates and schedule changes.
Maintain accurate scheduling and dispatch records using dispatch software and CRM systems.
Monitor the day's workload and proactively identify scheduling challenges.
Support daily service goals while maintaining an exceptional customer experience.
Help technicians stay productive and supported throughout their day.