Service Dispatcher (6 AM to 4:30 PM)

Pavion•Boston, MA

11h•Onsite

About The Position

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Service Dispatcher to join our fire business unit. This position has 10 hours of overtime a week, for 50 hours total per week.

Requirements

High School Diploma or GED
2+ Years’ experience as a Dispatcher
Previous experience in a service, dispatch, scheduling, or customer service role.
Strong organizational and time-management skills with the ability to manage multiple priorities.
Excellent communication and customer service skills, both written and verbal.
Ability to coordinate and communicate effectively with field technicians, customers, and management.
Strong attention to detail, particularly with scheduling, documentation, and inspection reports.
Comfortable working in a fast-paced environment and handling time-sensitive and emergency service requests.
Proficiency with Microsoft Office and the ability to learn and effectively use CRM, scheduling, and service management software.
Ability to problem-solve, prioritize workload, and make decisions independently when necessary.

Nice To Haves

Previous experience in the fire alarm, life safety, security, construction, or related service industry is preferred but not required.

Responsibilities

Schedule fire alarm inspections, service calls, and technician appointments.
Dispatch technicians and manage daily schedules and priorities.
Answer and coordinate incoming customer service calls and requests.
Communicate with customers regarding scheduling, service needs, and updates.
File and maintain inspection reports and related documentation.
Coordinate with technicians, service management, and customers to ensure work is completed efficiently.
Monitor open service calls and follow up on outstanding items.
Assist with emergency and priority service requests.
Perform various administrative and operational duties necessary to support the Service and Inspection departments.