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Crete United•Greensboro, NC

11d•Onsite

About The Position

The Service Coordinator is responsible for taking incoming customer calls and creating Service Repot tickets for each service while keeping the process organized and customer files updated in our database.

Requirements

High school diploma or GED
Minimum of 3 years of experience in dispatch
Ability to think critically
Excellent analytical skills and attention to detail
Proficient in MS Office to include Outlook, EXCEL and Word
Proficient with web-based systems
Excellent verbal and written communication skills
Positive and friendly demeanor.

Responsibilities

Receive service calls, dispatch appropriate technician and update dispatch board.
Create work order number for each job.
Coordinate with Project Managers on job startups and supply technician with appropriate instructional documentation.
Facilitate rental equipment as necessary through purchasing department.
Obtain billing information from new customers and give required forms to Contract Billing Administrator for entry into system.
Enter job data into database from processed time sheets or service reports.
Alert after hours phone service which technician is on call for the evening.
Assist accounts receivable with collections on past due amounts.
Backup for service department phone lines.
Assist with scheduling of service with other vendors to complete jobs.
Administrative tasks such as creating quotes and necessary research to assist Service Leads and Ops Manager / Service Leads